Our Guarantee

Here at Couchy, we guarantee that every couch listed on our website will meet the exact description and condition as stated. This means:

  • Accurate Descriptions: All details, including dimensions, materials, colors, and any wear and tear, are clearly and honestly represented.
  • High-Quality Images: Our photos reflect the true condition and appearance of each couch.
  • Detailed Inspection: Every couch is thoroughly inspected and cleaned before being listed.

How Our Guarantee Works:

  1. Review Your Couch Upon Arrival: When your couch arrives, take the time to inspect it carefully. Ensure it matches the description and photos provided on our website. We aim to capture any significant blemishes and highlight them clearly. However, minor discrepancies are to be expected with used furniture so only issues beyond normal wear and tear are highlighted.

  2. Report Any Discrepancies: If you find that the couch does not meet the described condition or there are significant differences from the provided details, please notify the driver.

  3. Hassle-Free Return & Refund: If there are issues that do not match the listing, we will issue a refund towards your original payment method or if you prefer, a credit towards another couch on our site, with no obligation for you to purchase.

Your Satisfaction is Our Priority:

We are committed to making your online shopping experience as comfortable and risk-free as possible. Our Money Back Guarantee is designed to provide you with peace of mind, knowing that your purchase is protected.

Should you have any questions or need assistance, our customer service team is here to help. Contact us at hello@couchy for prompt support.

Thank you for choosing Couchy. We look forward to helping you find the perfect couch for your home.